TrustedTech Presents The Microsoft Playbook
TrustedTech is proud to announce our official recognition as a Microsoft Managed Partner, a prestigious status awarded to fewer than 1% of Microsoft’s global partner ecosystem based on market positioning, strategic planning, and scalable growth. We are dedicated to providing insightful thought leadership about all things tech. As professional software resellers, we understand complex technologies and simplify things to enhance your knowledge. We are committed to providing you with relevant content for your most pressing IT concerns, and with a much-needed human touch. Subscribe today for cutting-edge IT industry news and information. Visit our site for more information https://www.trustedtechteam.com/
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Episodes
Tuesday Oct 28, 2025
Tuesday Oct 28, 2025
Understanding Microsoft Defender | Protecting Your Organization from Modern Cyber Threats
In this episode of The Microsoft Playbook, host Tipper sits down with Heath Madison, Senior Director of Professional Services at Trusted Tech, to break down everything you need to know about Microsoft Defender — Microsoft’s powerful suite of security tools that protect your data, devices, and cloud environments.
What You’ll Learn:
What Microsoft Defender actually is (hint: it’s more than one product!) How Defender helps protect against phishing attacks and email threats How AI and machine learning power modern cybersecurity defenses The difference between Defender for Enterprise and Defender for Business How Defender stacks up against competitors like CrowdStrike and SentinelOne How Trusted Tech can help you implement and manage Defender effectively
Whether you’re an IT professional, business leader, or just curious about how to strengthen your organization’s security posture, this video gives you practical insights straight from the experts.
Chapters:
00:00 – Intro
00:20 – What Is Microsoft Defender?
01:00 – How Defender Protects Against Phishing
03:20 – Employee Training & Simulations
03:45 – AI and Machine Learning in Defender
04:47 – Defender vs. Competitors (CrowdStrike, SentinelOne)
06:09 – Defender for Business vs. Enterprise
07:16 – How Trusted Tech Can Help
08:00 – Closing Thoughts
About Trusted Tech: Trusted Tech helps organizations simplify, secure, and modernize their Microsoft environments — from licensing and implementation to ongoing support.
https://www.trustedtechteam.com/
#MicrosoftDefender #CyberSecurity #Microsoft365 #TrustedTech #DefenderForBusiness #ITSecurity #CloudSecurity #MicrosoftPlaybook
Wednesday Oct 15, 2025
Wednesday Oct 15, 2025
Microsoft 365 Copilot works alongside users in popular Apps such as Word, Excel, PowerPoint, Outlook, Teams, and more, providing real-time intelligent assistance to enhance creativity, productivity, and skills. Our Subject Matter Experts will ensure your IT team walks away with the knowledge and recommendations needed to make responsible AI decisions. https://www.trustedtechteam.com/pages/microsoft-copilot
In this episode, TrustedTech sits down with Anton Ragan, Account Executive, to explain the benefits and precautions of adopting Microsoft Copilot.
What’s Covered:
✅ The return on investment on a $30 monthly fee, per user, for Copilot.
✅ Digital debt and how to use Copilot to solve time management issues.
✅ The importance of our Copilot Readiness Assessment Program.
✅ Data governance and security precautions for utilizing A.I.
✅ The future trends in A.I. for enterprise offerings.
If interested in getting your organization up to speed on Copilot, feel free to get in touch with us for a Readiness Assessment for Microsoft 365 Copilot.
#TechSupport #MicrosoftPartners #MicrosoftSupport #MicrosoftUnified #copilot #ai #chatgpt #microsoftcloud #TrustedTech #ITStrategy #CostOptimization #Microsoft365 #Azure #CSP #CloudComputing #ITSupport #TechOptimization #DigitalTransformation #ITManagement #CyberSecurity #ModernWorkplace #ITCostSavings #CloudServices
Tuesday Oct 07, 2025
Tuesday Oct 07, 2025
Get access to TrustedTech certified support services and see how our experts can simplify your IT needs. https://www.trustedtechteam.com/pages/reactive-support
In this episode, TrustedTech sits down with Jason Lu, Support Program Manager, to explain the upcoming changes to Microsoft’s support offerings and partner ecosystem.
What’s Covered:
✅ The new, higher standards for becoming a Microsoft partner include increased revenue requirements and a focus on exclusivity and quality.
✅ How these changes are designed to ensure customers receive more proactive, “white glove” support from elite-level partners.
✅ The impact on end users: improved case management, enhanced support experiences, and greater value from Microsoft partners.
✅ Why Microsoft is encouraging partners to handle more issues internally, and how escalations to Microsoft now involve additional costs.
✅ Questions customers should ask when selecting a partner: in-house resolution rates, escalation procedures, SLAs, and proactive service offerings.
✅ The evolving role of AI in Microsoft support, and how the balance between automation and human expertise will influence the future of support over the next 3–5 years.
✅ How TrustedTech is adapting its support model to provide more transparent, ticket-based, and proactive services for clients.
Whether you’re a Microsoft customer, partner, or simply interested in how support is evolving in the tech industry, this video will provide you with the insights needed to navigate the new landscape.
#TechSupport #MicrosoftPartners #MicrosoftSupport #MicrosoftUnified #CloudSupport #TrustedTech #ITStrategy #CostOptimization #Microsoft365 #Azure #CSP #CloudComputing #ITSupport #TechOptimization #DigitalTransformation #ITManagement #CyberSecurity #ModernWorkplace #ITCostSavings #CloudServices