TrustedTech Presents The Microsoft Playbook - Solution Partner Designation: Support Services

In this episode of TrustedTech Presents: The Microsoft Playbook, we dive into the evolving Microsoft support landscape and what it means for customers today.

Joined by Mark Claremont, Director of Cloud Services at TrustedTech, we break down Microsoft’s shift toward leveraging CSP partners for support delivery and why that’s creating major opportunities for organizations looking for faster, more responsive service.

TrustedTech is proud to be one of the first companies globally to earn Microsoft’s new Solution Partner Designation for Support Services, launched in late 2025 and awarded in early 2026. This designation recognizes elite operational performance, including response times, escalation rates, and customer satisfaction.

In this conversation, we cover:

• Why Microsoft is pushing more support responsibilities to partners
• How Microsoft measures partner support performance
• What it takes to earn the Support Services Solution Partner designation
• TrustedTech’s reactive and proactive support model
• Key performance metrics, including:
• Under 10-minute first response times
• 15% escalation rate to Microsoft Premier Support
• 99.2% customer satisfaction rate

Whether you're transitioning from Unified Support, exploring CSP options, or simply looking to consolidate licensing and support under one trusted partner, this episode explains how TrustedTech delivers both competitive pricing and enterprise-grade support, reactive and proactive, all under one roof.

Explore our various Microsoft Support offerings: https://www.trustedtechteam.com/pages/professional-services-overview https://www.trustedtechteam.com/pages/reactive-support https://www.trustedtechteam.com/blogs/news/microsoft-support-services-designation

 

Chapter List

00:00 – Introduction

00:15 – What’s Changing in the Microsoft Support Market?

00:49 – Why Microsoft Is Shifting Support to CSP Partners

01:16 – How Microsoft Measures Partner Support Performance

01:37 – New Solution Partner Designation for Support Services

02:01 – How TrustedTech Earned the Designation

02:34 – TrustedTech’s Support Promise & Performance Metrics

03:42 – Reactive vs. Proactive Support Explained

04:19 – Benefits of Partnering with TrustedTech

05:05 – How to Get Started with TrustedTech

 

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